Items may be returned for refund or replacement within 30 days of the invoice date. Returns are subject to a 15 percent restocking fee, except when merchandise is exchanged. If you would like in-house credit for your return, the restocking fee is waived. Shipping charges are non-refundable
SFC cannot accept a return for or refund the following:
- Items that have been altered or mishandled
- Items that exhibit physical damage
- Items that have been installed or show signs of installation
Call Customer Service at 909-930-0168 or email us at [email protected] Indicate whether you’d like to receive in-house credit or a refund in the original form of payment. We will then send you an email with the Return Number.
Pack the item in its original shipping box, if possible, or a plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the Return Number and return address label included in the email and attach it to the box with clear packing tape. Seal the box completely and making sure the item is secure for shipment. Visit your local FedEx or UPS store to ship the item back to us. If you need to return a large item that was delivered by truck, you may use our LTL carrier account. Please note: there is a flat fee of $360.
Allow several days for your package to arrive at our company. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. (In-store credits are processed same-day.) Once your return has been received, you’ll get an email confirmation that your return has been processed.